At Zuma Kids Studio, we want our customers to be satisfied with their purchases. If you receive an incorrect, damaged, or unsuitable item, you may request a return, exchange, or refund in accordance with the terms below.
A product may be eligible for return or exchange if:
You received the wrong product.
The product received is damaged or defective.
The product has a manufacturing defect.
The size is incorrect or does not fit, subject to our exchange conditions.
The product received is materially different from the product ordered.
To be eligible, the product must generally be:
Unused and unworn.
In its original condition.
In the original packaging, where applicable.
Accompanied by the order details or proof of purchase.
Free from stains, marks, odors, washing, alterations, or other signs of use.
Customers should contact Zuma Kids Studio within 7 days of receiving the order to request an exchange.
Requests submitted after the applicable exchange period may not be accepted unless otherwise approved by Zuma Kids Studio.
If you have ordered the wrong size, you may request a size exchange within the applicable exchange period, provided that:
The requested replacement size is available.
The original item is unused, unworn, and in resalable condition.
All original tags and packaging are intact.
If the requested size is unavailable, we may offer an alternative size, store credit, or another applicable resolution.
If you receive a product that is incorrect, damaged, or defective, please contact us as soon as possible after delivery.
Please provide:
Order number
Customer name
Description of the issue
Clear photographs or videos showing the product and the issue
Photographs of the packaging, where relevant
After reviewing the information, Zuma Kids Studio may arrange an exchange, replacement, or refund as applicable.
For hygiene, safety, and product-condition reasons, certain items may not be eligible for return or exchange, including:
Products that have been worn or washed.
Products that have been altered or damaged after delivery.
Products without their original tags or packaging, where applicable.
Products with stains, odors, makeup, or other signs of use.
Products returned after the applicable return/exchange period.
Products specifically identified as non-returnable on the product page.
Where the return or exchange is due to an error by Zuma Kids Studio, such as sending the wrong product or a defective/damaged product, the applicable return shipping arrangement will be communicated to the customer.
For exchanges requested because of customer preference, such as selecting the wrong size, applicable delivery or return charges may apply.
The applicable charges will be communicated before the exchange is processed.
If a refund is approved, the refund amount will be determined after considering the applicable product price, delivery charges, discounts, and other applicable charges.
Where possible, refunds for online payments will be processed through the original payment method or payment channel.
The time required for the refunded amount to appear in the customer’s account may depend on the relevant bank, card issuer, wallet, or payment provider.
Zuma Kids Studio does not control the processing time of the customer’s bank or payment provider after a refund has been initiated.
If an order is cancelled before dispatch and the cancellation is accepted, any applicable refund will be processed according to the circumstances of the cancellation and the applicable payment-provider procedures.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return/exchange procedure.
In certain circumstances, a partial refund may be applicable rather than a full refund.
This may include situations where:
Only part of an order is eligible for a refund.
A product is returned with missing accessories or packaging.
Applicable delivery or other charges are non-refundable.
The returned product does not meet the stated return conditions.
Any applicable deduction will be communicated to the customer before the refund is finalized.
To request an exchange:
Step 1: Contact Zuma Kids Studio within the applicable exchange period.
Step 2: Provide your order number and explain the reason for the exchange.
Step 3: Provide photographs or other information requested by our team.
Step 4: Our team will review the request and confirm whether the product qualifies for exchange.
Step 5: If approved, follow the return instructions provided by our team.
Step 6: Once the returned product has been received and inspected, the replacement item will be processed, subject to availability.
All returned products may be inspected before an exchange or refund is approved.
If the returned product does not meet the conditions described in this policy, Zuma Kids Studio may reject the return or offer an alternative resolution where appropriate.
Products purchased during sales, promotions, or special offers may be subject to specific return or exchange conditions.
Any special conditions applicable to a promotional product will be communicated on the relevant product page or at checkout.
Delivery delays caused by courier services or circumstances outside the control of Zuma Kids Studio do not automatically qualify as a product return or refund.
If an order appears to be lost or significantly delayed, customers should contact us so that we can investigate the shipment with the relevant delivery service.
Zuma Kids Studio reserves the right to update or modify this Refund & Exchange Policy from time to time.
Any changes will be posted on this page with the updated revision date.
For refund or exchange requests, please contact us with your order details.
Zuma Kids Studio
Email: info@zumakidsstudio.com
Phone/WhatsApp: 03333853092
Website:zumakidsstudio.com
When contacting us, please provide your order number and relevant details about the product and reason for the request.
Important: Please do not send your complete card number, CVV, PIN, password, or OTP when requesting a refund or exchange.
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